{"id":120355,"date":"2020-10-04T19:11:47","date_gmt":"2020-10-04T18:11:47","guid":{"rendered":"https:\/\/focuspluscph.com\/oftest-stillede-spoergsmaal-faq\/"},"modified":"2024-12-29T09:32:00","modified_gmt":"2024-12-29T08:32:00","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.focuspluscph.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”4″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ column_width_pixel=”800″][vc_column width=”1\/1″][vc_custom_heading heading_semantic=”h1″ text_size=”h1″]Frequently asked questions[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”158822″]On this page, we have collected a Focus Plus FAQ – a list of the questions we have received most often. We have divided questions into different categories so that you can easily and quickly find answers to your particular question.<\/p>\n

If you lack information on an important topic, please contact us via the contact form<\/a> , and we will make sure to include your question and answer here on the Focus Plus FAQ page.[\/vc_column_text][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”50″ gutter_size=”3″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ column_width_pixel=”800″][vc_column width=”1\/1″][vc_custom_heading uncode_shortcode_id=”794154″]General questions[\/vc_custom_heading][vc_accordion active_tab=”1″ el_class=”faqspgsml”][vc_accordion_tab title=”Can I shop on your website?” tab_id=”1601917479-1-47″][vc_column_text uncode_shortcode_id=”696379″ el_class=”faqsvar”]Yes you can. We have made it possible to order online without payment.<\/p>\n

When we receive your order, we review the details and if you or we have any questions, you will hear from us. You will immediately receive an invoice for payment. Once we have received your payment, we will ship your order. Stock items have a delivery time of 2-4 days.<\/p>\n

Special orders<\/h6>\n

If you have ordered special orders, including joinery furniture, terrazzo tiles etc., there will be an extended delivery time, as we only order from the manufacturer once we have received your payment.<\/p>\n

An order on focuspluscph.com will basically be binding.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”50″ gutter_size=”3″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ column_width_pixel=”800″ uncode_shortcode_id=”739753″ el_class=”faqspgsml”][vc_column width=”1\/1″][vc_custom_heading]Questions regarding delivery[\/vc_custom_heading][vc_accordion history=”yes” active_tab=”1″ el_class=”faqspgsml”][vc_accordion_tab title=”Will my bathroom furniture be carried into\/up to my home?” tab_id=”1601912897-1-53″][vc_column_text uncode_shortcode_id=”158332″ el_class=”faqsvar”]No, your bathroom furniture is generally always delivered to the curb. Call us on 88 44 15 50<\/a> and hear more about the options.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is the delivery time if I order a bathroom piece of furniture?” tab_id=”1601912897-2-2″][vc_column_text uncode_shortcode_id=”136353″ el_class=”faqsvar”]All our furniture is custom-made and will therefore have a typical delivery time of 3 to 4 weeks.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can you arrange a time for delivery of my order?” tab_id=”1601916929658-2-10″][vc_column_text uncode_shortcode_id=”813050″ el_class=”faqsvar”]No, unfortunately that cannot be done. The shipping company will contact you one hour before expected delivery.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can you deliver nationwide?” tab_id=”1601917002152-3-5″][vc_column_text uncode_shortcode_id=”133020″ el_class=”faqsvar”]Yes, we deliver nationwide.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Who do you use as a shipping company?” tab_id=”1601917451795-4-3″][vc_column_text uncode_shortcode_id=”174755″ el_class=”faqsvar”]At Focus Plus we use DSV<\/a> and local freight companies for shipping tiles and furniture.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I haven’t received a package number?” tab_id=”1603641728866-5-1″][vc_column_text uncode_shortcode_id=”178102″ el_class=”faqsvar”]If you have an order that should be delivered with DSV, but have not received a parcel number, you can contact us on 88 44 15 50<\/a> .[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I have furniture or tiles carried up?” tab_id=”1603641731808-6-3″][vc_column_text uncode_shortcode_id=”112082″ el_class=”faqsvar”]No, furniture and tiles are generally always delivered to the curb. Call us on 88 44 15 50<\/a> and hear more about the options.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What if I’m not at home?” tab_id=”c375bb61-8b49-2″][vc_column_text uncode_shortcode_id=”104042″]We would like to point out that your delivery is basically delivered to the curb. The shipping company will contact you before delivery. If the shipping company cannot get hold of you, the delivery will be postponed, unless otherwise agreed.<\/p>\n

If the freight company does not have the opportunity to postpone the delivery or is prevented in some other way, it is a futile drive. You will be billed a fee by the shipping company if this is the case.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”50″ gutter_size=”3″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ column_width_pixel=”800″ uncode_shortcode_id=”133324″ el_class=”faqspgsml”][vc_column width=”1\/1″][vc_custom_heading]Questions regarding furniture[\/vc_custom_heading][vc_accordion history=”yes” active_tab=”1″ el_class=”faqspgsml”][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I see your furniture in real life?” tab_id=”1601835180-1-16″][vc_column_text uncode_shortcode_id=”866941″ el_class=”faqsvar”]Yes you can! Stop by our showroom at N\u00f8rre Farimagsgade 72 in K\u00f8benhavn K. You can find our opening hours here<\/a> .[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is your table top made of?” tab_id=”1604274272716-8-6″][vc_column_text uncode_shortcode_id=”724199″ el_class=”faqsvar”]Our table top is Kerrock\u00ae Solid Surface. It is a composite material based on unique technology that, through pressure and high heat, mixes acrylic and aluminum (bauxite) together.<\/p>\n

This results in a fire-approved (B-s1, d0 class A) material for kitchens, bathroom environments, sinks, bathtubs and other types of fixtures.<\/p>\n

Read more here<\/a> .[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is the tabletop fitted when I order a bathroom piece of furniture?” tab_id=”1601912717731-1-5″][vc_column_text uncode_shortcode_id=”957842″ el_class=”faqsvar”]No, you have to cut a hole for the tabletop yourself. However, it is possible to have a hole cut in the table top as an extra benefit. It costs about DKK 500 in addition. Contact us and we will take care of it.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is the sink fitted if I order a “Mini“ piece of furniture?” tab_id=”1601912823871-2-3″][vc_column_text uncode_shortcode_id=”141105″ el_class=”faqsvar”]No, furniture and sink come in two parts.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I use an ordinary water trap for the bathroom furniture?” tab_id=”1601917064976-3-0″][vc_column_text uncode_shortcode_id=”290234″ el_class=”faqsvar”]We recommend using a space-saving water trap<\/a>. It can be purchased from us or from a plumbing wholesaler.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I oil the bathroom furniture again?” tab_id=”1601917090828-4-4″ slug=”testsection”][vc_column_text uncode_shortcode_id=”187779″ el_class=”faqsvar”]Yes, it can be lightly sanded and oiled again.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I choose which side the sink should sit on?” tab_id=”1601917104609-5-0″][vc_column_text uncode_shortcode_id=”190085″ el_class=”faqsvar”]Yes, on the large sizes. It includes modules 120, 160 and 180.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I choose to have a sink in the middle?” tab_id=”1601917128278-6-6″][vc_column_text uncode_shortcode_id=”197263″ el_class=”faqsvar”]Yes, but only on our module 180.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you make other sizes of bathroom furniture?” tab_id=”1604274111682-7-4″][vc_column_text uncode_shortcode_id=”178370″ el_class=”faqsvar”]No, unfortunately we don’t. Our bathroom furniture is made in module sizes 60, 80, 100, 120, 160 and 180. In addition, we also carry our Mini[modul 50] .[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is a recess drawer?” tab_id=”1610642926213-9-8″ slug=”hvad-er-udsparingsskuffe”][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ equal_height=”yes” gutter_size=”3″ shift_y=”0″ z_index=”0″ limit_content=””][vc_column_inner width=”1\/2″][vc_single_image media=”86839″ media_width_percent=”100″ uncode_shortcode_id=”744683″][\/vc_column_inner][vc_column_inner column_width_percent=”100″ position_vertical=”middle” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/2″][vc_column_text uncode_shortcode_id=”212381″ el_class=”faqsvar”]A recess drawer is a drawer that is prepared for a water trap. 1 piece is included. storage drawer for all our bathroom furniture. This is because there must be room for the drain. If you want more sinks, you will typically need more storage drawers.<\/p>\n

We recommend using a space-saving water trap<\/a>. It can be purchased from us or from a plumbing wholesaler.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What finishes can my furniture be available in?” tab_id=”24a02ab9-b2fd-5″ slug=”hvilke-finish-kan-mit-moebel-faas-i”][vc_column_text uncode_shortcode_id=”656215″ el_class=”faqsvar”]We have the opportunity to offer you an even more customized piece of furniture. Choose our model with visible finger-tapped joints, veneered front or have the entire module painted in exactly the color you want. See the different options here<\/a> .[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”50″ gutter_size=”3″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ column_width_pixel=”800″ uncode_shortcode_id=”111333″ el_class=”faqspgsml”][vc_column width=”1\/1″][vc_custom_heading]Questions regarding tiles[\/vc_custom_heading][vc_accordion active_tab=”1″][vc_accordion_tab title=”How are handmade tiles?” tab_id=”1601918154-1-55″][vc_column_text uncode_shortcode_id=”132365″ el_class=”faqsvar”]Handmade tiles are clearly different from machine-made tiles in that not all edges are 100% the same. This means a different but incredibly beautiful finish.<\/p>\n

At the same time, it also means that natural toothing of tiles can occur on both walls and floors.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

On this page, we have collected a Focus Plus FAQ – a list of the questions we have received most often. We have divided questions into different categories so that you can easily and quickly find answers to your particular question.<\/p>\n","protected":false},"author":2,"featured_media":120359,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-120355","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFocus Plus FAQ | Most frequently asked questions from our customers | Focus + CPH<\/title>\n<meta name=\"description\" content=\"Do you have questions about, for example, your order? 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